Método para la transformación digital en espacios de Salud del sur de Ecuador (clínicas). Caso de estudio Áreas de telemedicina

Abstract

The research focused on proposing a digital transformation methodology for healthcare spaces in the Southern region of Ecuador, with the implementation of Telemedicine areas as a case study. The methodology was based on an exploratory study with a mixed approach, employing both quantitative and qualitative procedures for data management. Regarding the quantitative procedures, the use of a data collection instrument was considered. In this case, a questionnaire was administered to the medical staff at the Monte Sinaí Center to assess their level of interest in Telemedicine and their digital literacy, both of which are essential aspects in the proposed methodology. As for the qualitative procedures, a systematic review of relevant publications from ScienceDirect, IEEE, Scopus, and ACM was conducted to explore the existing literature on various digital transformation methodologies and successful case studies in the field of health. The results demonstrated that the methodology that best fits Ecuador's needs for implementing digital transformation in the healthcare sector in the Southern region would be Cueva's (2020) approach. This is due to its comprehensive coverage of the maturity states of digital transformation processes and the provision of tools for training in the use of Telemedicine to offer Teleconsultation, Telemonitoring, Telecare services for patients, and ensuring remote patient testing requirements through ICT. In conclusion, it was demonstrated that achieving digital transformation in healthcare spaces is feasible, although currently, only an initial stage of such transformation exists. The contribution of this thesis could accelerate the transformation in other healthcare facilities with similar conditions in the region.