Propuesta de mejora al modelo de gestión de la unidad de contratación pública de una empresa pública mediante la metodología Business Process Management BPM

Abstract

In the present degree work, a series of investigations and collection of information has been developed so that with this a list of recommendations for the best functioning in the public procurement process can be determined. The document consists of 5 parts, which are divided into the following sections: as a first instance, the investigation of the historical review and strategic planning of a public company was carried out to make it easier for us to understand the functioning of the sector and its regulatory bodies; in the second chapter, information was obtained on basic concepts of: public procurement, management of administration by processes for the lifting of procedures that are carried out in public procurement. An analysis and evaluation of the control of the public procurement department was also carried out, surveys were carried out to a sample of employees, to obtain a diagnosis and results of internal control according to the internal control regulations of the CGE, through the results obtained from generating recommendations to the department that would facilitate the best functioning of the department. In chapter 4, the improvement proposal is made with an overall analysis of all the work done. Finally, the work is completed with conclusions and recommendations found in Chapter 5.