Propuesta de modelo de gestión por procesos para el servicio de imagenología del Centro de Especialidades Médicas, Cuenca-Ecuador 2023

Abstract

Background: The Medical Specialties Center is a project of the University of Cuenca, which has international financial support from the Bridgin Foundation of Belgium and provides outpatient care service to the community. It opened on January 4, 2021, with different medical specialties for diagnosis and treatment. Currently, the imaging service will be run for the first time; for this reason, there is need for a sound and strategic management plan to make the center self-sufficient and provide services using cutting-edge technology to deliver test results and high-quality imaging scans promptly by highly-trained personnel, committed to health and well-being. Objective: To formulate a proposal for a process management model to be used for the imaging service of the Medical Specialties Center in Cuenca, Ecuador, in 2023. Methodology: Descriptive research in the imaging department of the Medical Specialties Center, through bibliographic comparative management analysis. Conclusion: Process management will significantly influence the quality, safety, reliability, efficiency, effectiveness and sustainability of the Medical Specialties Center, making it the healthcare center of choice at cantonal and national level. Recommendations: It is highly recommended that the Medical Specialties Center implement the management plan presented in this project, taking advantage of the study carried out and the outcomes that might be achieved, so that it is not considered a purely theoretical project.