Modelo de gestión por procesos para las organizaciones productoras de lácteos, en las subcuencas de los ríos San Francisco y Vivar en los cantones Pucará y Santa Isabel – provincia del Azuay

Abstract

This degree work includes the development of a "Process management model for the dairy producing organizations of San Francisco and Vivar Rivers Sub-basins in the cities of Santa Isabel and Pucará - Province of Azuay, has the purpose is to provide a standardized model that is engaged to the different dairy producing organizations of said rural sectors. The development of this Project, involved gathering information and the analysis of the current situation of the organizations through field visits and inspections in the different sectors under study, in which different techniques were explained such as: interviews, surveys, direct observations and diagnostic matrices to each one of the representatives of the organizations and in some cases to the operative personnel, in this way to know the different activities related to the processes that are executed within them, allowing to identify the critical processes of organizations. Finally, it concludes with a proposal for a base model of processes for dairy producing organizations, focusing on continuous improvement in terms of quality, efficiency, and effectiveness, seeking customer satisfaction and generating value for the different products.