Effective communication in health: evaluation of a teaching experience in Medicine School of Cuenca, Ecuador

Abstract

Introduction: Communication within the medical field is essential to obtain good results from the consultation. This skill must be learned throughout the career and not assumed to be innate. After a systematic review of teaching methodology in Ecuador and the little development it has had within medical schools, we carried out an observational study evaluating communication skills of medical students. Methodology: One hundred final-year students working at the Vicente Corral Moscoso Hospital were included. Direct observation interviews were assessed using a checklist tool supported by the Calgary-Cambridge Guide. Data were analyzed looking for statistical significance. Results: There was no statistical significance between groups. Mean score was 13.96 out of 23 skills evaluated. Two groups were randomized: students who had training in medical communication (19) and those who had none (81). Students with communication training developed empathic interviews, effective listening, respect for patient expectations and were capable to summarize findings for effective communication outcomes. Conclusion: There are some differences between both groups comparable with international studies. Ecuadorian Medical Schools are encouraged to establish a formal curriculum in learning and training communication skills. The objective is to humanize communication and to promote better relationship between doctor and patient.