Análisis de impacto de la implementación de indicadores en el desempeño y calidad del desarrollo ágil de software en la industria de Retail

Abstract

The activities that are generated in the retailers use technology to automate and enhance the sales and distribution processes. This is why the need for custom software development is presented by the IT area to meet the requirements of the different areas. Under this context, the managements are forced to invest in IT development. The analysis of the software development process of the IT area of a retail identified high delivery times and low quality of the requirements, generating a bad perception on the part of the other retail areas. Based on this, this project proposes the implementation of performance control indicators of the software development process in the Information Technology (IT) area of a retail. For this, SCRUM was implemented as an agile development methodology, Cycle time for the continuous improvement of the process and Balanced Scorecard (BSC) as its control methodology. After the implementation and stabilization stage of the proposed methodology, there was evidence of a change from 74.27% to 81.82% in the average attention to requirements, this with a growth of 7.55%. Also, the customer satisfaction rate increased from 65.10% to 92.56%. Regarding the cycle time of the software development process in average days, it was realized that it decreased from 50.86 days to 48.88 days. The requirements quality rate rose from 68.30% to 91.90%. Under this context, the notable improvement in the software development process is determined by implementing these indicators that allow continuous improvement of the IT area.