Diagnóstico sobre clima laboral y cultura organizacional del Instituto Nacional de Estadística y Censos Zonal Sur 6 sede Cuenca

Abstract

The purpose of this study was the measurement of job satisfaction and the identification of the key factors that intervene in the work environment and organizational culture in the Instituto Nacional de Estadística y Censos Coordinación zonal 6. The following methodology was used in the realization of this study: bibliographic review, implementation of surveys and data analysis. A proposal was also made with a view to strengthen the work climate and the organizational culture. In the literature review, we analyzed three main topics that were the pillars of the research. Work environment such as job satisfaction, decision-making, leadership, motivation, working teams. Organizational culture that is divided into functions, characteristics and ways of transmission. Organizational communication, functions, management and internal communication, among others. Meetings with the Human Resources Department were also established, in which they provided important information about the distribution of the departments and the coordination of the different processes during this investigation. To measure the level of satisfaction of public servants through statistical data the surveys were carried out to the personnel of the INEC Zonal Coordination 6. The obtained results have shown that public servants are dissatisfied in four of the five variables that were used: leadership, motivation, communication and teamwork. The variable labor satisfaction incorporates the ergonomic conditions of the establishment and did not present any issues.