Análisis y propuesta de Intervención en la Comunicación Interna para los trabajadores de la Gerencia de Telecomunicaciones de la Empresa Pública de Telecomunicaciones, Agua Potable, Alcantarillado y Saneamiento, ETAPA EP

Abstract

Internal communication involves not only communicating with staff but also creating a space, a path and, a place where everyone can transmit and contribute with their knowledge, ideas, opinions, and so on. Despite all of this, communication does not always obtain the importance that it deserves. This integrative project is destined to the Empresa Pública de Telecomunicaciones, Agua Potable, Alcantarillado y Saneamiento, ETAPA EP, of the city of Cuenca, especially, for the Telecommunications Management’s workers, who usually fulfill their work functions outside of the company, making communication difficult between them and the company. Thus, an analysis and a proposal of intervention in internal communication is proposed.