Mobbing. Estudio realizado en el personal docente y administrativo de las Facultades 1 y 2 de la Universidad de Cuenca

Abstract

The present research was developed at the University of Cuenca, and its main objective is to determine the presence of mobbing in the administrative and teaching staff at two faculties in this institution. In order to fulfill this purpose, the main theoretical concepts emitted by experts in the subject were analyzed. Likewise, the research corresponded to a quantitative approach of descriptive, correlational and field type, also applying the inductive-deductive, analytic-synthetic and hypothetic-deductive methods. In the diagnosis of the organization current situation referring to mobbing, the Cisneros Questionnaire was applied to a 161-people sample, which contains 43 items describing workplace harassment behaviors, resulting in a high internal consistency (0.956). In this way, 18 mobbing victims’ cases were identified, which indicated as main negative behaviors: the evaluation of the person´s work in an inequitable mode, restrictions about the superior´s part referring the possibilities of communication, excessive exacerbation of the irrelevant mistakes, among other elements. Chi Square statistical tests showed that there is no association between gender, age and antiquity variables and mobbing, although it was possible to establish a relationship between mobbing and the authors of such behavior. In order to eliminate the detected mobbing situation, certain strategies were designed to prevent, intervene, control and evaluate them, formulating for each strategy the necessary actions for compliance.