Manual de procedimientos de las funciones en la Oficina I-TUR Centro de la ciudad de Cuenca

Abstract

The Tourist Information Centre I-Tur of Cuenca city is a public entity that receives a large influx of foreign and domestic visitors every day; these visitors are the ones who request information of different kind. The I-tur, does not have a manual of procedures to perform different activities, such as; providing tourist information, booking of tourist services, processing information for tourism statistics, supporting tourists, and others. In order to know the current situation of the I-Tur, a crossed SWOT technique was used, where the main activities that a procedure requires are identified. Then the processes were developed, which will enable the staff and interns to improve the response time.