Inteligencia artificial y percepción del trabajador a través del análisis de clima laboral en la Empresa Pública Municipal de Movilidad, Tránsito y Transporte de Cuenca (EMOV)

Abstract

The growing rise of Artificial Intelligence (AI) in the workplace promises significant transformations in efficiency and productivity; however, it also generates some uncertainty among workers. This study analyzes the perception of employees at the Municipal Public Company for Mobility, Traffic, and Transportation of Cuenca (EMOV) regarding AI by evaluating the organizational climate within the company. To do so, two approaches are used: a traditional Professional Quality of Life (CVP-35) questionnaire and a questionnaire specifically designed by AI for this context. Subsequently, through a third questionnaire, workers' perceptions of being assessed by AI and its use in the workplace are gathered. One of the key findings of the study is the identification of inconsistencies in the response scale of the CVP-35, where certain questions show inverse correlations. In contrast, the AI-generated organizational climate questionnaire proved to be an effective, valid, easily analyzable, and complementary tool. During the organizational climate assessment process, the evaluation and analysis capabilities of AI for processing data were verified and compared to programs like R Studio. Finally, the opinion questionnaire on AI provided valuable and specific insights, highlighting the potential of AI-generated tools and the notable interest in learning about them. Certain concerns among workers emerged, particularly around security, ethical implications, and perceived risks to emotional well-being and work-life balance.