Sistema de Navegación Virtual 360° para un museo con la ayuda de un asistente de ChatBot con IA y recomendaciones personalizadas. Caso de estudio: Museo del Monasterio de las Conceptas de la Ciudad de Cuenca

Abstract

Museums face the challenge of adapting their spaces and contents to new technologies to improve accessibility and visitor experience. In this context, the need arises to develop virtual navigation systems that allow users to visit museums in a non-presential, immersive way and also to obtain personalized information about their exhibits and main works of art. This degree project, entitled " 360° Virtual Navigation System for a Museum with the Help of an AI ChatBot and Personalized Recommendations. Case study: Museo del Monasterio de las Conceptas de la Ciudad de Cuenca", focuses on the implementation of a computer system that presents a 360° navigation interface and a ChatBot with artificial intelligence. The 360° navigation system allows users to explore the museum's rooms and exhibits virtually, while the ChatBot offers personalized answers and recommendations. In order to present more accurate recommendations, a content-based recommendation system was implemented. The methodology used included Empirically-Based Technology Transfer, which ensures effective collaboration between academia and industry. The evaluation of the system is performed through tests with a set of real users, showing positive results in terms of accuracy of the ChatBot responses and the relevance of the recommendations according to the content visited. In addition, areas for improvement and possible future extensions were identified, such as the expansion of the virtual tour to all the museum's rooms.