Grado de satisfacción, fortalezas y debilidades de los egresados de la Facultad de Odontología de la Universidad de Cuenca Ecuador, 2021-2022

Abstract

The quality of a service is measured by the satisfaction it provides to the user, therefore, to measure the educational quality of an educational institution, it is necessary to know the satisfaction of the recipients of the services, that is, the students. Objective: to identify the level of satisfaction of the students who graduated from the Faculty of Dentistry of the University of Cuenca during the years 2021 and 2022. Materials and methods: observational, descriptive and cross-sectional study. 30 students graduated from the Faculty of Dentistry were evaluated through a self-administered questionnaire through an online survey using the SEUE questionnaire. Results: 63.3% of the population graduated in 2022 and 36.7% in 2021. To determine the level of total satisfaction, the formula (Degree of satisfaction = V / N) was used, the sum of the assessment in each one of the ninety-three items in the questionnaire was 9478, resulting in 315.93, which represents a fairly satisfied degree of general satisfaction. Conclusions: Identifying the strengths and weaknesses of an institution through student satisfaction is a relevant aspect to achieve compliance with strategic objectives and to be able to improve aspects that help the institution and its training.