Rediseño de procesos en los departamentos de producción, empaque y ventas de la empresa Géneros Ecuatorianos Ecuagenera Cía. Ltda., basado en la metodología BPM (Business Process Management)

Abstract

In this integrative project, a proposal was made to redesign critical processes belonging to the production, packaging, and sales departments of the Ecuadorian Géneros Ecuatorianos Ecuagenera company. Currently, the company does not have a business process management system in place, which has made it difficult for employees to execute processes efficiently, leading to waste of resources, operational errors, and incorrect information management, thus complicating decision-making and continuous process improvement. Thus, the first four stages of the Business Process Management methodology were implemented, which involved identifying, discovering, analyzing, and redesigning processes. Through techniques such as observation, interviews with employees and department heads, data gathering, analysis, and evaluation, the processes were modelled "as is" and problems and opportunities were identified that contributed to the proposal's development. Following this, the seven critical processes on which the redesign was focused were identified and analyzed, focusing on the digitalization and optimization of activities, resulting in improved times, formats, and activities. Finally, a proposal for a Processes Manual was designed for the departments under study, aiming to standardize the processes and contribute to their proper execution.