Manifestaciones del síndrome burnout en los trabajadores de planta de producción de las Heladerías Tutto Freddo S.A., en el año 2022, en Cuenca- Ecuador

Abstract

Burnout syndrome or burned syndrome is an occupational disease that is manifested mainly by stress and work overload that affects workers causing emotional exhaustion. In recent years, the World Health Organization has recognized that burnout syndrome is a disease related to physical, mental and emotional exhaustion that affects approximately 10% of the world population. The objective of the study was to determine the manifestations of Burnout syndrome in the workers of the production plant of the Tutto Freddo S.A. ice cream parlors, in the year 2022, in Cuenca- Ecuador. The total population of was made up of 61 people who work in the aforementioned ice cream parlors. The methodology was quantitative and the research was descriptive, with information gathering using Maslach's CESQT questionnaire to measure work stress and the NASA TLX test method that assesses the level of mental load. One of the most relevant results of this investigation through the application of the previously mentioned methods, showed that of the 61 people surveyed, 38 manifest high levels of CESQT, while 23 people have serious levels of CESQT and are guilty, on the other hand, 71 % of the population has a high mental load, where it is evident that this population.