Acceso a los servicios de salud y nivel de satisfacción de los usuarios del Subcentro de Salud de El Valle en la ciudad de Cuenca durante el año 2013

Abstract

Introduction: the evaluation of the accessibility and user satisfaction to local health benefits is important because knowledge-generating processes that guide policies changes in the public health.- Objective: to determine access to health services and satisfaction of users of ambulatory care facilities, El Valle, in the Cuenca city in 2013.- Methodology: this was a descriptive cross study, were collected demographic data and indicators of accessibility to health services and user satisfaction, the selected sample was 406 randomly selected users, and then they sign the informed consent, data were digitized at a base in SPSS 19 for analysis and presentation using frequency tables. Results: the mean age of the population stood at 33.23 years with a standard deviation of 14.86 years, in 85.7% of cases the respondents were women, adequate geographic accessibility was identified in 74, 4% economic in 97.8%, transport 87.2%, the average time between home and the health center was 59.98 minutes, 45.51 minutes between arrival at the health center and obtaining an appointment for care and 25.95 minutes between obtaining a turn and medical care, the information provided by the physician was adequate in 92.1% of cases, cleanliness of the institution was not adequate, respect to infrastructure only 56.2% of users said it was good, 83.5% of the users considered adequate human resources, user satisfaction was adequate in 90.4%.- Conclusions: access to health services geographically, economically and culturally was adequate in most services.AU