Applying maturity models in organizations for digital transformation: a comparative study

Abstract

Digital transformation and maturity models are being used by organizations, consulting providers, and academia. The objectives that maturity models pursue are optimizing and using technological functionalities and measuring the degree of maturity in defining an implementation path. These models allow the identification of dimensions that an organization needs to follow toward greater digital maturity. This paper presents the most relevant features that consider several maturity models developed from different sources and have been applied in the last ten years. Also, it is focused on reporting studies indexed in Scopus that consider case studies related to research performed around the world. Therefore, this study’s primary goal is to provide a tool to guide information technology personnel during digital transformation processes. Moreover, surveys have been applied in several local companies to evaluate their involvement and assess the models’ dimensions during a transformation process. Finally, the interpretation of a real implementation process has been carried out where several dimensions of the model are evaluated to verify its validity and subsequent analysis.