Implementación de un manual de procesos operativos para el Hotel Raymipampa con la aplicación de los protocolos de bioseguridad

Abstract

Currently, operational process manuals are intended to improve the way to carry out an activity guaranteeing the efficiency of the staff within a hotel establishment, the same one that aims to offer a service quality and exceed expectations. The manual intends that the activities to be carried out in each department are efficient and comply with biosafety measures, for this reason it is necessary determine each of the departments with each hierarchical structure, corresponding roles and responsibilities. The different procedures are are adapted to the biosafety protocols for each activity to be carried out within the establishment, which are carried out to take care of the integrity, health of each of the people who work with the objective of guarantee the well-being, the tranquility of the staff and guests, these processes are established according to the work area of ​​each person within the accommodation establishment Hotel Raymipampa. Since the hotel has the operating process manual, it has a tool additional and of great contribution to improve the quality of the service, the same will save time and money, a manual becomes a tool necessary to train new staff to integrate effectively into the hotel company, which in the future will benefit because the hotel will be able to obtain greater competitiveness in the tourism sector because the services and their facilities will be standardized. Keywords: Manual, Hotel, Pandemic, Biosafety, Protocols.