Modelo para implementación de sistemas ERP en Pymes del Austro

Abstract

Small and medium-enterprises (SMEs) are considered very dynamic entities on the business environment. Currently, they have great potential for social growth and the ability for wealth generation. However, one limitation to their growth is the lack of systems that allow them to integrate all their information and activities. One possible solution is the implementation of an Enterprise Resource Planning system (ERP) that allows companies to increase their level of efficiency, effectiveness, and productivity. Yet these implementations require a high investment cost, and they expose certain problems in their implementation. For example the difficulty to fully adapt to the administrative and accounting procedures in each organization, and the lack of use of these systems by the final users. Based on what has stated this study is focused on the construction of two models for a successful implementation of ERP systems into SMEs. A numerous critical success factors have been used to focus on two points of view: the judgement of experts on the subject and the empirical evidence in organizations. For the development of these models, the structural interpretative modelling methodology has been used with the respective validation trough a focus group of professionals related to the implementation and uses of ERP systems. The results has showed that the models are admissible for a successful implementation in SMEs of commercialization, production, or services activities.