Evaluación del módulo de servicios a socios de la Coac Jardín Azuayo con un enfoque de satisfacción a usuarios

Abstract

The Cooperative of saving and credit Jardín Azuayo in favor of improving the service that gives to his partners has found with the reality that the information system that is used in the service balcony is not developed under the collaborators needs, it generates that the time of attention to the partner is not optimized. For this reason the present project seeks to evaluate the Module of Services to Partners of the COAC Jardín Azuayo with an approach of satisfaction to users. For this one has worked under a qualitative – descriptive methodology that with help of investigation tools like surveys, interviews and focus groups it seeks to obtain information in turn to complete tools of improvement continues like AMEF, CPE and QFD that allow us to establish such offers of improvement as to generate the calculator directly in the JASIT, put links to connect to each of the systems that are used in the services balcony, to design a screen with the behavior of the partner and to generate notices when they present mistakes in the system. Later one shows in a more detailed way previously exposed