Value stream mapping aplicado para el proceso crediticio de la Cooperativa de Ahorro y Crédito Alfonso Jaramillo León -CAJA-

Abstract

The purpose of this graduation project is to apply the Value Stream Mapping (VSM) tool in the credit process of Coperativa de Ahorro y Crédito Alfonso Jaramillo León (CAJA). This tool will be apply in its different lines of credit: Commercial, Microcredit and Consumption Credit. The tool proposes the identificationofwastefulwithintheproductionprocess.Theimplementofthistool willcreateopportunitiesforimprovementanddesignofanewvaluemapthatwill generate added value to the organization as well as to thecustomers. Chapter I relates the historical overview of the CAJA Cooperative. Here, the strategic and operational objectives for the year 2018 are identified. In addition, it describes the organization, its products and services that are offered to its partners and customers. In Chapter II, the theoretical framework is detailed, specifying basic concepts of the Lean Manufacturing philosophy, the steps for the application of the Value StreamMappingtool,thetypesofwastefulandtoolsthatgohandinhand,which are objects of improvement of the TPSphilosophy. In Chapter III, the Value Stream Mapping methodology is developed in thecredit process of CAJA, which includes the three types of credit that the cooperative offers. Starting from the current VSM diagram for its time analysis, wasteful, improvement analysis. Those results are reflected in a future Value Stream Mapping, with added value for both the organization and itspartners. The research ends with the analysis of the results obtained, conclusions and recommendations for the application of the VSM tool.