Grado de satisfacción en la atención de enfermería en pacientes del Centro Hemodial Azogues, 2016

Abstract

General objective: to establish the degree of satisfaction of nursing care in patients of the Center "Hemodial-Azogues", 2016.

METHODS: A cross-sectional descriptive study of 84 patients receiving renal replacement therapy at the Hemodial-Azogues Center, data were collected through a semi-structured interview, after the signing of informed consent, demographic and clinical data were collected. Quality of care was assessed with the Service of quality tool (SERVQUAL) and user satisfaction with the Caring assessment questionnaire (Q-Care); adjusted for use in hemodialysis patients. Data analysis was performed in the Statistical Package for the Social Science (SPSS) version 15 of free access, the results are presented in simple tables with frequencies and percentages.

Results: mean age was 62.1 years ± 13.49 years; the average satisfaction score of the patients with the nursing service was 125, 8 points ± 7.1 points which indicates that the majority of the patients are satisfied with the attentions received in the Hemodial center; the quality of care 100% of the patients scored with 4 points or more; indicating that the quality perceived by patients is high.

Conclusions: patients receiving care at the Hemodial Center in the city of Azogues have an adequate level of satisfaction and the perceived quality of renal replacement care is high