Gestión de calidad en la mano de obra de la construcción en Ecuador

Abstract

This work has been done with the aim of seeking an academic contribution to the need for a quality management system of labor of construction. There is global awareness that human talent is the most important asset of a company. It has been understood that handle business is largely driving human behavior. It was identified and designed a working method that allows support of a practical implementation of a management system, comprising: procedures and building regulations that facilitate the proper use of resources, training of workers, advanced technologies and avoid rework and unnecessary expenses .. ISO standards, magazine articles, Web sites that promoted the theoretical knowledge on concepts and definitions on the topic were consulted. interviews, surveys, flow charts, design of experiment, analysis of the documentation: different techniques and tools such as were applied. the action plan should be implemented, which includes suggestions system documentation should be developed and used as a manual of good practices in civil construction, safety and health of workers was developed.

KEYWORDS. Management, work, work procedures, senior management, quality, processes, structures, identification, skills, workers, evaluation, efficiency, effectiveness, indicator, records, ISO standards, laws, codes, inspection points.