Propuesta de gestión hotelera y hospitalaria para centros geriátricos públicos; aplicado al hogar Miguel de León, en la ciudad de Cuenca

Abstract

The hospitality industry has had a great growth in the current market. Every day we have customers or demanding patients that achieves this industry to focus on quality services. On the other hand, hospital industry covers various types of establishments where you can apply like hospitals, maternity hospitals, clinics and nursing home or care as it is known nowadays. The main objective of incorporating the hospital hospitality in these establishments is creating a comfortable atmosphere and humanist in the case of nursing in other to have patients much more bearable and with an enjoyable life. Therefore, it is required the incorporation of a series of processes and guidelines which can contribute to the proper administration of the Center Home Miguel Leon, after having a general assessment of the current situation of the geriatric. To fulfill this set of recommendations the life of the patients will lengthen and improve its quality.