Propuesta de opciones de manejo administrativo. operativo y de servicios para los hostales de primera categoría; caso práctico: Hostal Casa LLoret, en la ciudad de Cuenca

Abstract

Cuenca the Cultural Heritage of Humanity is one of the prettiest cities in Ecuador. It is settled as a national touristic destination and also as an international one. Therefore, the hospitality service in the city is one of the most important elements used to bring tourism the quality it deserves. So, hostelry necessary has to go through a permanent process of faster innovations. In this context first class hotels are considered the most valued hospitality choice for the tourist, due to its service, location and prices which are very low cost. This lodging industry is presented in a very competitive scenery which requires the implementation of a dynamic management model that make the company to accomplish their objectives and to reach the satisfaction of tourists. Then, in this project is presented the following proposal: Management Model, the standard of the 6 keys applied to the management of the hostel Casa Lloret. The content of the model settles a management through real examples, makeable and economically viable. And, here the leader plays a very important role, who has to assume his charge with a cleared mentality, having the participation of its human team which is the key of the hotelier management and being focused on the customer satisfaction. To make a successful application of this management model previously had been created a Function Manual for the general staff of the hostel in which is detailed the accurate profile and the functions of each employee of the company.